While I'm not keen on adding to the negative cacophony about the recent Verizon outages, I'm a little flustered today. I've had Verizon's home internet service for two years and the two outages this week have been my first trouble with it.
While I'm not among those who's threatening to cancel my service, I would appreciate an immediate return of service because without internet I've been reduced to being entertained by the television like some kind of peasant.
- Don’t storm in wearing flip-flops, tattered shorts, a faded t-shirt, and thinking that carrying an attaché case is doing you any favours. No one’s taking you seriously, dude.
- Don’t hover and lean on the reception desk even after the receptionist has indicated that she’s working on your issue and will call on you when she’s done. Have a seat.
- Don’t come in to the office knowing the correct procedures, tell the receptionist that you acknowledge and understand the correct procedures, then begin whining about the correct procedures. It isn’t the office’s responsibility to know your insurance benefits or the details of the merger between your previous doctor’s office and this new one. If you know that the new office isn’t going to be in network with your insurance until July 1st, don’t be surprised that you’d have to pay out of network prices to be seen at the new, as of yet not in network, office in June.
- Don’t think that mentioning your business degree is going to legitimize your mistaken views on the legality of being “refused care.” (For the record, the office at no time refused to care for this guy.) It only makes it look like you learned nothing from your schooling. Be sure to name drop your university if you’d like people to negatively judge the institution based solely on your douchey behaviour. Better yet, be wearing a ratty t- or sweatshirt advertising the school that’d probably now be embarrassed to be associated with you.
- HIPAA, and the requisite forms you have to sign acknowledging your understanding of HIPAA, is for your protection. Like for example protecting you when you’ve been a d*ck at a doctor’s office and the receptionist wants to post your grody medical records all over the internet for the world to see. Don’t complain about there being a secure procedure in place for your medical records to safely get from one provider to another when the alternative is no privacy whatsoever.
- Don’t think that the receptionists or even the in-office management can change business procedures. If you’re smart enough to know that you’re seeing a doctor in a hospital-affiliated medical center, you should also be smart enough to know that procedures and businessy things are not decided by office staff.